meritspire Order & Shipping Policy

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Thank you for choosing meritspire. Our team is committed to getting your grocery and kitchen essentials to you safely, efficiently, and with full visibility at every stage. This policy explains exactly how we handle order processing, shipping, delivery, and related concerns so you always know what to expect from checkout to your front door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders of non-perishable items are prepared and handed off for shipment within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day (Monday through Friday) are generally processed the same day. Orders placed after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or due to severe weather events.

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International Shipping

meritspire currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees charged upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email with a direct tracking link and courier details.

If you have not received a tracking number or do not see tracking updates within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing begins soon after your order is placed.

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at support@meritspire.top.
• We will make every effort to honor change requests, but once an order has been handed to the shipping carrier, we are unable to alter the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery and include photos so we can issue an immediate full refund or free replacement.
• Lost or Damaged Packages: If tracking shows delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: meritspire
• Customer Support Email: support@meritspire.top
• Customer Support Phone: 14145878701
• Physical Business Address: 911 CARRIAGE LN, Fond du Lac, WI 54935, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST